PAYMENT
All accounts are payable in full prior to the start of any course. Course results will only be processed once full payment has been received. Results are processed within 7 days of the course end. Should the payment not be received by this date your results will not be processed resulting in your course becoming obsolete. Payment can be made by bank transfer.

CANCELLATION
You may cancel a scheduled course and be refunded all course fees, provided more than 30 working days’ notice (working days excludes all statutory bank holidays) is given. All cancellations must be received in writing and acknowledged by Sword Training Centre. Delegates may be substituted at any time up to course commencement.

In the event of cancellation within the 30-day notice period, the following charges will be applied.
• More than 7 days to 30 days – ½ fees refundable
• Less than 7 days – Full fees are payable

In a situation where a course is run exclusively for a customer – at Sword Training Centre, on a customer site or any other alternative venue – the same cancellation terms apply.

If it is necessary for Sword Training Centre to cancel or reschedule a course, we will endeavour to give a minimum of 7 days’ notice. In such circumstances a full refund or alternative dates will be available and all liability by Sword Training Centre will be limited to the value of the original course fee.

If an attendee(s) should be unable to attend any day of our training courses, we will only accept extenuating circumstances for transfers and this will be at the discretion of Sword Training Centre as to what the transfer or additional charges will be.

Please note: extenuating circumstances does not include work-based issues such as work load or holidays. If a valid medical certificate is not provided for illness, then the candidate will need to attend the full course again and full fees will be payable.

COURSE CONTENT
Sword Training Centre reserve the right to adjust the content of any course to reflect changes or new developments. All course material, content and visual aids are copyright Sword Training Centre and may not be reproduced in any form without the express written permission of Sword Training Centre.

SAFETY
Delegates must observe the safety and security regulations in force at the premises where the training takes place, these regulations are available for inspection at the premises.

LIABILITY
Sword Training Centre shall have no liability whatsoever whether in contract, tort, including negligence, breach of statutory duty or otherwise for any loss or damage suffered by a customer arising from, or connected with, errors in any course material or incorrect or incomplete instruction or tuition given at a course.

COMPLAINTS
We aim to fully satisfy all your H&S training requirements; but we recognise that there may be times when you may not be totally happy with our service provision. If in the unfortunate situation your needs have not been addressed correctly we will treat your complaint seriously and professionally and would ask you to request our Complaints policy.